Terms and conditions of sale

GENERAL CONDITIONS OF SALE 

1) General indications

All orders are understood to be made under the following conditions, none excluded, which the purchaser expressly declares to know and accept. All orders are valid as a purchase offer even if they are made following an offer by Tecnosens S.p.A. and the relative purchase agreement is finalized exclusively with confirmation by Tecnosens S.p.A..  Tecnosens S.p.A. through the order confirmation only recognizes the sales conditions indicated below, or with these non-conflicting conditions. Any conditions or clauses indicated in the purchase order, if different or conflicting with respect to those indicated below, will not be considered accepted in any way. The order confirmation issued by Tecnosens S.p.A.  does not imply in any case the acceptance of clauses or conditions where these have not been expressly recalled and accepted in the aforementioned confirmation document. 

2) PRODUCTS

Information regarding the products displayed on the ProCyclingPoint.com website is obtained directly from the producers of the products themselves. The descriptions are purely indicative and may change for each product without prior notice. We are not responsible for any errors (due to our causes and / or producers) in these descriptions. 

3) ORDERS

Tecnosens S.p.A.  accepts orders for goods on the procyclingpoint.com website, also via traditional channels. Once the order is placed, the buyer will receive a confirmation e-mail containing all the details of the sale.

4) PAYMENTS METHODS

1. Advance Bank Transfer: Once purchased, you will receive the bank details on which to make the transfer. To speed up delivery times, please send a copy of the bank transfer to info@procyclingpoint.com. The order will be processed and shipped only once the credit has been credited to our account. Each commission incurred for wire transfers will be charged to the customer. This cost varies depending on the contract you have with your bank. 2. PAYPAL: Once the purchase is made, you can make the payment by accessing the SECURE PAYPAL portal (with encryption of the transmission of your data) where you can register and  pay by Paypal or credit card. Once we have received a positive result, we will proceed with the shipment. Tecnosens S.p.A.  it is also considered free to accept or not any order sent 5) PERSONAL DATA The insertion of personal data is the responsibility of the purchaser. Tecnosens S.p.A.  is not responsible for the truthfulness of such information and reserves the right, if it finds abuse or fraudulent use, to inform the competent authorities.  

6) V.A.T.

All prices displayed on the ProCyclingPoint.com website are inclusive of VAT. Prices can be changed at any time without prior notice, at the discretion of Tecnosens S.p.A. 

7) RESPONSIBILITY

Tecnosens S.p.A.  is not responsible for any direct and / or indirect damage deriving from the use of the goods sold through the ProCyclingPoint.com website · Tecnosens S.p.A.  is not responsible in any way for the fraudulent and illicit use of its site and its services and for any type of payment by third parties 

8) SHIPPING

Tecnosens S.p.A.  sends goods covered by insurance, and is responsible for the goods until the moment of delivery, to the final recipient, which will be traceable from the courier's website. We are not responsible for any delay in the delivery of products. Upon delivery of the order via our courier (selectable from those available when ordering), the recipient or customer of the order is required to verify the integrity of the package and that the number of packages delivered to him corresponds to the number (of packages) indicated on the waybill. In case of discrepancy, please contact the courier to accept the package with RESERVE and report it immediately via the Contact Us section or by email to info@procyclingpoin.com. The customer is directly responsible for the veracity of each statement sent. In the event that it is impossible to deliver the package (for example, for incorrectly communicated address, recipient absent) and this package will return to us, the shipping costs will be borne by the buyer, including those for further sending. A telephone number is therefore obligatory for the finalization of the delivery. 

9) RIGHT OF WITHDRAWAL

Sales of products via the internet are governed by Articles 45–67 of Legislative Decree 206/2005 (Italian Consumer Code). The consumer has the right to withdraw from the contract within 14 (fourteen) calendar days of receiving the goods, without giving any reason and without penalty.

The right of withdrawal is reserved exclusively for consumers, meaning natural persons who purchase for purposes unrelated to any professional, commercial or business activity they may carry out. It cannot be exercised by legal entities or professionals.

The right of withdrawal does not apply to: audiovisual products and sealed software opened after delivery; sealed goods which are not suitable for return due to hygiene reasons or health protection and which have been unsealed after delivery (for example underwear, helmets, personal protective equipment).

The Customer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods (including missing original packaging or absence of accessories, manuals and other items supplied with the product).

How to exercise the right of withdrawal

Withdrawal may be exercised through: a) the digital "Withdraw from a purchase" button available in the personal account area of the website, as provided for by Art. 54-bis of the Consumer Code (Legislative Decree 209/2025); b) email to info@procyclingpoint.com; c) direct delivery to Tecnosens S.p.A., Via Vergnano 16, 25125 Brescia (BS), Monday to Friday 8.30–13.00 and 14.00–17.30 (a phone call or email in advance is appreciated for faster processing); d) registered letter with acknowledgement of receipt to Tecnosens S.p.A., Via Vergnano 16, 25125 Brescia (BS). The consumer may use the standard withdrawal form (Annex A), although this is not mandatory.

We will send a confirmation email within 3 working days of receiving the withdrawal notice, with the operational instructions for returning the goods. Sending this email is not a condition for exercising the right of withdrawal: the Customer may proceed with the return even before receiving it.

Return of goods

Within 14 (fourteen) calendar days of sending the withdrawal notice, the Customer shall at their own expense return the product carefully packaged, complete with all accessories and original packaging, to: Tecnosens S.p.A., Via Vergnano 16, 25125 Brescia (BS). Use of a trackable shipping method is recommended. The deadline is met if the Customer ships the product before the 14-day period expires.

Refund

Pursuant to Art. 56 of Legislative Decree 206/2005, all payments received will be reimbursed, including standard delivery costs (excluding any additional costs arising from the Customer's choice of a type of delivery other than the least expensive standard delivery offered), within 14 (fourteen) calendar days of receiving the withdrawal notice, using the same payment method used for the original purchase. The refund may be withheld until the returned goods have been received or until proof of shipment has been provided, whichever occurs first. Where the original purchase was made by cash on delivery, the refund will be issued by bank transfer using account details provided by the Customer.

10) RIGHT OF CONFORMITY

Pursuant to Legislative Decree No. 24 dated 02-02-2002, Tecnosens S.p.A. is liable to the consumer for any lack of conformity existing at the time of delivery of the goods.  The lack of conformity is found for:  · Malfunction  · Internal transport damage not found at receipt;  · Incorrect shipping; 
The lack of conformity must be reported within 26 months after the date of purchase; this term derives from the duration of the guarantee, which is 24 months plus 2 months, which is the time limit within which the product defect must be notified from the moment it is manifested. It is necessary to keep the fiscal document certifying the date of purchase. The warranty will apply to the product that has defects of conformity and / or malfunctions not found at the time of purchase, provided that the product is used correctly and with due diligence, respecting its destination and as provided for in any technical documentation , with observance of the various operating regulations indicated therein. This guarantee will not be applicable in case of negligence, carelessness in the use and maintenance of the product. In case of lack of conformity, the consumer has the right to the restoration, of the conformity of the goods by repair or replacement. The guarantee is personal and will therefore apply only to the original purchaser, being reserved to direct customers and not to dealers and retailers.  The shipping costs for the outward and return at our warehouse, however, are charged to the customer.

Procedure for exercising the right of recovery a. If the product purchased at our site has some operating defects, to obtain the restoration of the consumer goods and make it compliant with the contract of sale, follow this simple procedure: b. Within 26 months of receipt of goods, send notice to Tecnosens S.p.A. by e-mail linking to the "Contact us" section of the site or by phone by calling the number 0303542218 or by email to info@procyclingpoint.com indicating the defect of the product. c. Prepare the product for shipping carefully packed. The use of the original packaging and the insertion of every accessory, the instruction manuals and all the content originally contained will speed up the restoration of the lack of conformity. Received and checked the returned product, we will restore the lack of conformity according to the agreements made.

11) WARRANTY

All products on sale on Procyclingpoint.com, are covered by the official guarantee of the manufacturer in accordance with the regulations, as applicable, referred to Legislative Decree No. 24 of 02-02-2002. This guarantee will apply to the product that has conformity defects and / or malfunctions not found at the time of purchase. The guarantee is personal and will therefore apply only to the original purchaser, being reserved to direct customers and not to dealers and retailers

12) DISPUTES

We inform the Consumer resident in Europe that the European Commission has established an online platform that provides an alternative dispute resolution tool.

 This tool can be used by the European Consumer to resolve in a non-judicial manner any dispute relating to contracts for the sale of goods and services stipulated in the network and / or deriving from them.

 Consequently, if you are a Consumer established in Europe, you can use this platform for the resolution of any dispute due to the online contract stipulated on this site. The European ODR platform is available at the following link: https://webgate.ec.europa.eu/odr For any dispute concerning the application, execution and interpretation of these Terms of Sale, the court of the place where the user resides or has elected domicile is competent 

ANNEX A — Standard withdrawal form

(Complete and return this form only if you wish to withdraw from the contract)

To: Tecnosens S.p.A., Via Vergnano 16, 25125 Brescia — email: info@procyclingpoint.com — PEC: tecnosens@legalmail.it

I/We hereby give notice that I/we withdraw from my/our contract of sale of the following goods: __________

Ordered on ______ / received on ______

Name of consumer: __________

Address of consumer: __________

Signature of consumer (only if this form is submitted on paper): __________

Date: ______