gg marmont thin belt 23459 mini clic chaine dancre funny ice cream bracelet 25928 h torsade belt buckle reversible leather strap 24 mm 282747 collier de chien bracelet small model 25489 pre owned hermes birkin 35 soufre epsom palladium hardware louis vuitton dauphine mm m561411068 gucci diana medium tote bag 4 2883a97a louis vuitton felicie pochette m826087193 coco crush ring 43715 h infini belt buckle reversible leather strap 24 mm 553197 hermes kelly sellier 28 gris meyer epsom gold hardware ophidia mini shoulder bag teen celine lola in triomphe canvas and calfskin4295 comete chevron earrings5230 chanel 22 handbag2652 louis vuitton neverfull inside out mm m119462565 chanel 24c as4579 star bag fuchsia and black satin black metal hardware6966 h torsade belt buckle hermes sur mer reversible leather strap 24 mm8482 medium tilly bag in shiny calfskin white3079 kelly bracelet small model 34191 gucci b medium shoulder bag 6 ruban earrings 31378 prada arque leather shoulder bag with flap2268 diane m46317 divas dream necklace 45981 peekaboo iseeu petite with 306 hand sewn topstitches 122189 gucci horsebit 1955 soft small shoulder bag 3 dior medium dior caro bag handbags 26418 ophidia gg small shoulder bag 4 30 montaigne reversible belt 79311 30 montaigne dahlia wallet3616 ophidia gg small shoulder bag 9 clash de cartier bracelet4890 maillon torsade belt buckle reversible leather strap 24 mm 176923 olympe earrings 41615 etoile filante necklace9672 ophidipa mini bag sweet alhambra pendant 41760 louis vuitton tm pochette accessoires m136662584 regular wander matelasse nappa leather hobo bag9448 uni enamel bracelet 228744 louis vuitton petit noe m469845820 hermes kelly sellier 25 rouge h epsom electrum hardware hermes clou dh bracelet small model9818 hermes birkin 30 gold togo gold hardware 47 maillon torsade belt buckle reversible leather strap 24 mm 101066 bvlgari bvlgari bracelet 61112 peekaboo soft medium 29954 yk pochette metis m46384 montaigne mm m41056 e2b18198 FAQ - Procycling Point
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FAQ

1-How can I pay my order?

We accept payments via PayPal, Credit Card, Wire Transfer, and Cash (In the case of Payment by Cash will be applied an additional charge of € 5.50 for the cash handling by the courier)

2-MY ORDER IS GONE SUCCESSFUL?

After you have completed the order you will be sent a confirmation email with the details of the sale.
If you do not receive the email please check the junk mail and to verify that the email address provided is correct.
In case the confirmation e-mail should not be delivered please contact us or check the status of the order from the user panel.

3-WHEN / HOW WILL BE SHIPPED MY ORDER?

All orders are shipped by express courier (preferably TNT)
We guarantee the management and day shipment of all orders executed before 14.00 (except orders paid by bank transfer and / or logistical problems not derived from our work).
Your purchases will be delivered in 24 business / 48h from the time of shipment, depending on the destination.

4-I BOUGHT WRONG SIZE, CAN I CHANGE THE PRODUCT THAT I RECEIVED?

For all products on our site, excluding food, you can proceed with the return in the manner below.

Contact us in the appropriate section within 14 days of receipt of the package (click here), indicate the reference to your order and if you want to proceed with a return or a change of size / product.

In the second case you will have to indicate the product you want to replace and the size you would like to receive.

As soon as we receive your report, we will check the availability of the requested goods and send you an e-mail for shipping authorization.

Later you will have to follow these steps:

1- Check that the goods you want to replace are "like new" with all the labels and bags originally supplied.
2- Carefully pack the products, you can use the box in which you received them.
3- Insert a copy of the shipping authorization email you received in the box.
4- Send the package to:
  
  ProcyclingPoint c / o Tecnosens S.p.A. 
    Via Vergnano, 16
    25125 Brescia
    Italy

You can use the Post or a courier of your choice but we always recommend using a shipping method that is traceable.
The shipment to our warehouse is at your expense and the material under your responsibility, as per current legislation.

5- Wait for the package to arrive at our warehouse.

We will check the integrity of the items and proceed to shipping the new goods (this shipment is at our expense).
Also in this case we will provide you with the tracking number to monitor the goods.

In the event that you have made the return requesting a refund, the refund will be executed within 14 days of receipt at our warehouse, in the same way in which the payment was made.

(In the event that the requested size will not be available, we can proceed with the refund of the sum related to the returned items).

6-I RECEIVED AN ITEM OTHER THAN ORDERED, WHAT SHOULD I DO?

In the rare event that you receive a product different from the ordered contact us now (here), explain what is wrong and attach a photo of the item you received.
Arrange shipment of the correct product and together with the delivery the courier will withdraw the wrong product, we ask you to put in the box in which you received it.

The same applies to products damaged or not present in the package, please contact us and we will do our best to solve your problem.

7-THE PRODUCT YOU WISH IS NOT AVAILABLE / NOT THIS SITE

If the product is available from one of our suppliers we will be happy to source for you and we will do the same for the articles of the brands we handle but which are not present on our site!
Send us an email to info@procyclingpoint.com or write us using the appropriate section.