prada darling leather handbag 39207 small triomphe belt in natural calfskin4026 lady dior jasmine card holder 65285 camera box m82465 hermes kelly pochette black swift palladium hardware 3 louis vuitton neverfull bandouliere inside out bb m120994982 h torsade belt buckle hermes sur mer reversible leather strap 24 mm 34629 hermes evelyne tpm rouge h clemence palladium hardware dior saddle pouch with chain 27694 ysl niki medium in vintage leather 24096 chanel small classic handbag silver hardware 23358 yk neverfull mm m46390 pre owned hermes birkin 30 rouge pivoine togo gold hardware lady rider belt buckle reversible leather strap 24 mm 41517 trinity pendant mini model7778 louis vuitton twist west m253365766 prada re edition saffiano leather mini bag7494 saddle lotus wallet 84235 gucci jackie small shoulder bag 2 chanel 22 as3980 mini tote bag shiny calfskin silver metal black4697 on my side pm m57728 louis vuitton capucines bb m119643921 maillon torsade belt buckle bandana leather strap 24 mm8084 my dior glycine wallet 37555 gucci diana mini tote bag 5 5564e82f small cabas drawstring cuir triomphe in smooth calfskin tan8609 peekaboo soft medium 34755 prada galleria saffiano leather mini bag 27995 arcadie leather bag 125501 divas dream necklace 317674 teen triomphe belt in taurillon leather2842 louis vuitton palm spring mini m117802199 comete geode necklace3611 divas dream earrings8732 panthere de cartier necklace7607 socrate pendant 1 flower7350 ophidipa mini bag emilie wallet m64202 large arcadie matelasse nappa leather bag7345 hermes kelly elan foile chevre chamkila and ostrich feather palladium hardware b zero1 series earrings 38731 louis vuitton pochette metis east west m124297557 gg emblem small shoulder bag 3 trace chain 42 cm 38729 mini pop h necklace 153497 fil de camelia necklace 29592 la 66 thin belt in grained lambskin7830 mini sunshine shopper brown ff fabric mini bag 23832 clic clac h bouquets selliers bracelet4645 love bracelet small model paved 28934 FAQ - Procycling Point
  1. Home
  2. FAQ

FAQ

1-How can I pay my order?

We accept payments via PayPal, Credit Card, Wire Transfer, and Cash (In the case of Payment by Cash will be applied an additional charge of € 5.50 for the cash handling by the courier)

2-MY ORDER IS GONE SUCCESSFUL?

After you have completed the order you will be sent a confirmation email with the details of the sale.
If you do not receive the email please check the junk mail and to verify that the email address provided is correct.
In case the confirmation e-mail should not be delivered please contact us or check the status of the order from the user panel.

3-WHEN / HOW WILL BE SHIPPED MY ORDER?

All orders are shipped by express courier (preferably TNT)
We guarantee the management and day shipment of all orders executed before 14.00 (except orders paid by bank transfer and / or logistical problems not derived from our work).
Your purchases will be delivered in 24 business / 48h from the time of shipment, depending on the destination.

4-I BOUGHT WRONG SIZE, CAN I CHANGE THE PRODUCT THAT I RECEIVED?

For all products on our site, excluding food, you can proceed with the return in the manner below.

Contact us in the appropriate section within 14 days of receipt of the package (click here), indicate the reference to your order and if you want to proceed with a return or a change of size / product.

In the second case you will have to indicate the product you want to replace and the size you would like to receive.

As soon as we receive your report, we will check the availability of the requested goods and send you an e-mail for shipping authorization.

Later you will have to follow these steps:

1- Check that the goods you want to replace are "like new" with all the labels and bags originally supplied.
2- Carefully pack the products, you can use the box in which you received them.
3- Insert a copy of the shipping authorization email you received in the box.
4- Send the package to:
  
  ProcyclingPoint c / o Tecnosens S.p.A. 
    Via Vergnano, 16
    25125 Brescia
    Italy

You can use the Post or a courier of your choice but we always recommend using a shipping method that is traceable.
The shipment to our warehouse is at your expense and the material under your responsibility, as per current legislation.

5- Wait for the package to arrive at our warehouse.

We will check the integrity of the items and proceed to shipping the new goods (this shipment is at our expense).
Also in this case we will provide you with the tracking number to monitor the goods.

In the event that you have made the return requesting a refund, the refund will be executed within 14 days of receipt at our warehouse, in the same way in which the payment was made.

(In the event that the requested size will not be available, we can proceed with the refund of the sum related to the returned items).

6-I RECEIVED AN ITEM OTHER THAN ORDERED, WHAT SHOULD I DO?

In the rare event that you receive a product different from the ordered contact us now (here), explain what is wrong and attach a photo of the item you received.
Arrange shipment of the correct product and together with the delivery the courier will withdraw the wrong product, we ask you to put in the box in which you received it.

The same applies to products damaged or not present in the package, please contact us and we will do our best to solve your problem.

7-THE PRODUCT YOU WISH IS NOT AVAILABLE / NOT THIS SITE

If the product is available from one of our suppliers we will be happy to source for you and we will do the same for the articles of the brands we handle but which are not present on our site!
Send us an email to info@procyclingpoint.com or write us using the appropriate section.