THE MONSTERS Enchanted by the Seaside Series Fan POP MART SpongeBob SquarePants Daily Quirks Series Figures [1 Blind Box] Labubu Boy Figurine SKULLPANDA Warmth Series MEGA SPACE MOLLY 400% Minions LABUBU Originals Brown Silicone Earphone Bag POP BEAN Pajama Cross Dressing Series（1Pc Per Pack） POP MART Yoki Travel Around the World Series [1 Blind Box] CRYBABY CHEER UP, BABY! SERIES Plush Pendant Blind Box CRYBABY CHEER UP, BABY! SERIES Bracelet Blind Box POP MART PINO JELLY Star Project Series Figures [1 Blind Box] Peach Riot Rush Hour Series Straw Cup MEGA SPACE MOLLY 400% Louis De Guzman POP MART THE MONSTERS LABUBU Twinkly Fairy Tale Series Vinyl Plush Pendant POP MART Water Party Series Figures [1 Blind Box] POP MART CRYBABY Sad Club Series Scene Sets [1 Blind Box] LABUBU x SpongeBob Figurine Warm Fluffy Holiday Series LABUBU Pompom Earring POP MART THE MONSTERS Let's Christmas Series Fridge Magnet [1 Blind Box] Wealthy Snake's New Year Celebration Series LABUBU Laptop Bag POP MART GAME OF THRONES Series [1 Blind Box] Wealthy Snake's New Year Celebration Series LABUBU Plush Door Decoration POP MART Spotlight POP MART 13th Anniversary Series Figures [1 Blind Box] POP MART PHILIP COLBERT Homage to Masters Series [1 Blind Box] CRYBABY CHEER UP, BABY! SERIES Plush Pendant Blind Box POP MART Duckyo's Leisure Life Series Figures [1 Blind Box] MEGA SPACE MOLLY 400% Royal Selangor POP MART CRYBABY × Powerpuff Girls Series Vinyl Face Plush [1 Blind Box] POP MART Minico My Little Princess Series [1 Blind Box] POP MART SKULLPANDA The Sound Series Figures [1 Blind Box] POP MART HIRONO The Other One Series [1 Blind Box] THE MONSTERS Have a Seat Vinyl Plush Blind Box Peanuts 75th Anniversary ISnoopy Comic Life Series Figures POP MART VITA Extreme Sports Series [1 Blind Box] POP MART Zootopia Highlight Moment Series Scene Sets [1 Blind Box] Baby MOLLY Pingu Happy Fishing Series Vinyl Plush Pendant Full of Fish POP BEAN Pajama Party plush cloud night light POP MART HIRONO Mime Series TYPE C Cable [1 Blind Box] POP MART DIMOO Letters from Snowman Series Figures [1 Blind Box] SKULLPANDA The Sound Series Figures POP MART MOLLY Imaginary Wandering Series [1 Blind Box] POP MART Marvel Infinity Saga Series Figures [1 Blind Box] POP MART DIMOO Dating Series [1 Blind Box] POP MART DreamWorks KouKou Leisurely Afternoon Tea Series Prop [1 Blind Box] PUCKY Beanie Bubble Up Series Plush Pendant Sleepy Bubble LABUBU Time to chill Vinyl Plush Doll Peach Riot Rush Hour Series Mini Bag Blind Box POP BEAN Pajama Party earphone bag MEGA SPACE MOLLY SMITTEN LOVE《IN SPACE》3D Painting POP MART Disney 100th Anniversary Bell Series Figures [1 Blind Box] FAQ - Procycling Point
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FAQ

1-How can I pay my order?

We accept payments via PayPal, Credit Card, Wire Transfer, and Cash (In the case of Payment by Cash will be applied an additional charge of € 5.50 for the cash handling by the courier)

2-MY ORDER IS GONE SUCCESSFUL?

After you have completed the order you will be sent a confirmation email with the details of the sale.
If you do not receive the email please check the junk mail and to verify that the email address provided is correct.
In case the confirmation e-mail should not be delivered please contact us or check the status of the order from the user panel.

3-WHEN / HOW WILL BE SHIPPED MY ORDER?

All orders are shipped by express courier (preferably TNT)
We guarantee the management and day shipment of all orders executed before 14.00 (except orders paid by bank transfer and / or logistical problems not derived from our work).
Your purchases will be delivered in 24 business / 48h from the time of shipment, depending on the destination.

4-I BOUGHT WRONG SIZE, CAN I CHANGE THE PRODUCT THAT I RECEIVED?

For all products on our site, excluding food, you can proceed with the return in the manner below.

Contact us in the appropriate section within 14 days of receipt of the package (click here), indicate the reference to your order and if you want to proceed with a return or a change of size / product.

In the second case you will have to indicate the product you want to replace and the size you would like to receive.

As soon as we receive your report, we will check the availability of the requested goods and send you an e-mail for shipping authorization.

Later you will have to follow these steps:

1- Check that the goods you want to replace are "like new" with all the labels and bags originally supplied.
2- Carefully pack the products, you can use the box in which you received them.
3- Insert a copy of the shipping authorization email you received in the box.
4- Send the package to:
  
  ProcyclingPoint c / o Tecnosens S.p.A. 
    Via Vergnano, 16
    25125 Brescia
    Italy

You can use the Post or a courier of your choice but we always recommend using a shipping method that is traceable.
The shipment to our warehouse is at your expense and the material under your responsibility, as per current legislation.

5- Wait for the package to arrive at our warehouse.

We will check the integrity of the items and proceed to shipping the new goods (this shipment is at our expense).
Also in this case we will provide you with the tracking number to monitor the goods.

In the event that you have made the return requesting a refund, the refund will be executed within 14 days of receipt at our warehouse, in the same way in which the payment was made.

(In the event that the requested size will not be available, we can proceed with the refund of the sum related to the returned items).

6-I RECEIVED AN ITEM OTHER THAN ORDERED, WHAT SHOULD I DO?

In the rare event that you receive a product different from the ordered contact us now (here), explain what is wrong and attach a photo of the item you received.
Arrange shipment of the correct product and together with the delivery the courier will withdraw the wrong product, we ask you to put in the box in which you received it.

The same applies to products damaged or not present in the package, please contact us and we will do our best to solve your problem.

7-THE PRODUCT YOU WISH IS NOT AVAILABLE / NOT THIS SITE

If the product is available from one of our suppliers we will be happy to source for you and we will do the same for the articles of the brands we handle but which are not present on our site!
Send us an email to info@procyclingpoint.com or write us using the appropriate section.