1-How can I pay my order?
We accept payments via PayPal, Credit Card, Wire Transfer, and Cash (In the case of Payment by Cash will be applied an additional charge of € 5.50 for the cash handling by the courier)
2-MY ORDER IS GONE SUCCESSFUL?
After you have completed the order you will be sent a confirmation email with the details of the sale.
If you do not receive the email please check the junk mail and to verify that the email address provided is correct.
In case the confirmation e-mail should not be delivered please contact us or check the status of the order from the user panel.
3-WHEN / HOW WILL BE SHIPPED MY ORDER?
All orders are shipped by express courier (preferably TNT)
We guarantee the management and day shipment of all orders executed before 14.00 (except orders paid by bank transfer and / or logistical problems not derived from our work).
Your purchases will be delivered in 24 business / 48h from the time of shipment, depending on the destination.
4-HO WRONG SIZE, CAN I CHANGE THE PRODUCT THAT I RECEIVED?
Contact the appropriate section within 14 days after receiving the package (click here), is the reference to your order, you want to replace the head and the size that you would like to receive.
Once we receive your report, we will check the availability of the required size and we will send you an email for authorization of shipments.
Then you will need to follow these steps:
1- Check that the goods you want to replace it "like new" condition with all tags and bags originally provided.
2- It packs with care products, you can use the box in which you received them.
3- Enter in the box a copy of the authorization for sending mail you received.
4- Send the parcel to:
ProcyclingPoint c / o Tecnosens S.p.A.
Via Vergnano, 16
You can use the Post Office or a courier your choice but we always recommend to use a shipping method that is traceable.
The shipment to our warehouse is at your expense and the material under your responsibility, as per current regulations.
5- Wait until the package arrives at our warehouse.
We will verify the integrity of the articles and we will proceed with the shipment of new goods (this expedition is on us).
Also in this case we will provide the tracking number to track the goods.
(If the size required is not available, we will be able to repay the relevant sum to the returned items).
5-I PURCHASED THE PRODUCT THAT DOES NOT MEET MY EXPECTATIONS, CAN I RETURN?
Follow the instructions from Step 4, but remember to specify that you want to return the item and receive a refund on the returned merchandise.
6-I RECEIVED AN ITEM OTHER THAN ORDERED, WHAT SHOULD I DO?
In the rare event that you receive a product different from the ordered contact us now (here), explain what is wrong and attach a photo of the item you received.
Arrange shipment of the correct product and together with the delivery the courier will withdraw the wrong product, we ask you to put in the box in which you received it.
The same applies to products damaged or not present in the package, please contact us and we will do our best to solve your problem.
7-THE PRODUCT YOU WISH IS NOT AVAILABLE / NOT THIS SITE
If the product is available from one of our suppliers we will be happy to source for you and we will do the same for the articles of the brands we handle but which are not present on our site!
Send us an email to [email protected] or write us using the appropriate section.