gerick outdoor lightweight concrete side table matte black e712b76e carmela outdoor 7pc multibrown pe wicker long dining set 1 wichita outdoor metal side tables set of 2 louise glam fuzzy fabric throw blanket a27b4486 alston outdoor modern boho pouf ivory with red gdf6618 e7a2c30f paulding upson handcrafted boho 3 drawer nightstand 30864665 tuscan ash white fur fabric throw blanket 729faf26 phoenix outdoor acacia 4 seater dining set with cushions and 47 round table with carved legs 0dd4a5e2 cherie modern outdoor adjustable chaise lounge with cushion ashwood outdoor modern iron club chair set of 2 9543b545 9 foot fraser fir pre lit clear led hinged artificial christmas tree coral bay 10pc outdoor sectional chat set with lounges fire table 7893bd5c pattinson outdoor 5 piece grey wicker dining set with cushions finn boho handcrafted mango wood carved hanging floor mirror distressed gray 3f105cfc fanny outdoor acacia wood club chairs with cushions set of 4 light gray and dark gray coahoma modern fabric christmas throw pillow 63963dfb crowningshield outdoor iron side table soleil outdoor wicker arm chaise lounges set of 2 w side table 389f0235 telfair glynn handcrafted aluminum bison wall decor blake outdoor 5 piece wicker dining set with cushions limeo 50781692 quentinn orion l shaped office desk with tempered glass top stacy tufted leather dining chairs set of 2 9 foot noble fir pre lit clear led artificial christmas garland battery operated timer included 5445d705 ethel natural oak finish rectangular 3 piece bar set a169ca60 catalopa modern industrial handcrafted wood side table light walnut and gray anadarko handcrafted boho fabric cube pouf c939cfd0 pamsha modern metal sunburst side tables set of 2 elowen modern upholstered dining chairs copy monture outdoor wicker chair with water resistant cushion set of 2 light brown and beige 00b40e78 luka outdoor 9 piece multi brown wicker 75 inch rectangular dining set 81ac4b1e regent natural finish firwood faux live edge desk coral bay outdoor gray aluminum 10 piece estate patio collection with fire table bbf527bd allen outdoor silver aluminum 4 piece sofa set with cushions colmar outdoor wicker club chairs with cushions set of 2 light brown and beige 11d1118e megar 2d26d1e8 camillo boho fabric cube pouf f078a3f3 quincee boho fabric cylinder pouf 3ea7a380 izidora outdoor brown wicker storage ottoman rex modern upholstered bar stool set of 2 damaris outdoor floral 5 x 8 area rug ivory and multicolored gdf6618 marinelli outdoor multibrown wicker 3 piece bar set samantha double chaise lounge for yard and patio acacia wood frame teyana contemporary pillow top leather recliner mann outdoor 3 piece wood and wicker bistro set gray and gray hearney modern glass top round side table gray and chrome 3a77b8bd akim outdoor boho wicker dining chair set of 2 d6ffef79 othello gray acacia convertible outdoor sofa daybed 48bb1088 seaton outdoor modern boho 2 seater wicker chat set with side table 92b65efb FAQ - Procycling Point
  1. Home
  2. FAQ

FAQ

1-How can I pay my order?

We accept payments via PayPal, Credit Card, Wire Transfer, and Cash (In the case of Payment by Cash will be applied an additional charge of € 5.50 for the cash handling by the courier)

2-MY ORDER IS GONE SUCCESSFUL?

After you have completed the order you will be sent a confirmation email with the details of the sale.
If you do not receive the email please check the junk mail and to verify that the email address provided is correct.
In case the confirmation e-mail should not be delivered please contact us or check the status of the order from the user panel.

3-WHEN / HOW WILL BE SHIPPED MY ORDER?

All orders are shipped by express courier (preferably TNT)
We guarantee the management and day shipment of all orders executed before 14.00 (except orders paid by bank transfer and / or logistical problems not derived from our work).
Your purchases will be delivered in 24 business / 48h from the time of shipment, depending on the destination.

4-I BOUGHT WRONG SIZE, CAN I CHANGE THE PRODUCT THAT I RECEIVED?

For all products on our site, excluding food, you can proceed with the return in the manner below.

Contact us in the appropriate section within 14 days of receipt of the package (click here), indicate the reference to your order and if you want to proceed with a return or a change of size / product.

In the second case you will have to indicate the product you want to replace and the size you would like to receive.

As soon as we receive your report, we will check the availability of the requested goods and send you an e-mail for shipping authorization.

Later you will have to follow these steps:

1- Check that the goods you want to replace are "like new" with all the labels and bags originally supplied.
2- Carefully pack the products, you can use the box in which you received them.
3- Insert a copy of the shipping authorization email you received in the box.
4- Send the package to:
  
  ProcyclingPoint c / o Tecnosens S.p.A. 
    Via Vergnano, 16
    25125 Brescia
    Italy

You can use the Post or a courier of your choice but we always recommend using a shipping method that is traceable.
The shipment to our warehouse is at your expense and the material under your responsibility, as per current legislation.

5- Wait for the package to arrive at our warehouse.

We will check the integrity of the items and proceed to shipping the new goods (this shipment is at our expense).
Also in this case we will provide you with the tracking number to monitor the goods.

In the event that you have made the return requesting a refund, the refund will be executed within 14 days of receipt at our warehouse, in the same way in which the payment was made.

(In the event that the requested size will not be available, we can proceed with the refund of the sum related to the returned items).

6-I RECEIVED AN ITEM OTHER THAN ORDERED, WHAT SHOULD I DO?

In the rare event that you receive a product different from the ordered contact us now (here), explain what is wrong and attach a photo of the item you received.
Arrange shipment of the correct product and together with the delivery the courier will withdraw the wrong product, we ask you to put in the box in which you received it.

The same applies to products damaged or not present in the package, please contact us and we will do our best to solve your problem.

7-THE PRODUCT YOU WISH IS NOT AVAILABLE / NOT THIS SITE

If the product is available from one of our suppliers we will be happy to source for you and we will do the same for the articles of the brands we handle but which are not present on our site!
Send us an email to info@procyclingpoint.com or write us using the appropriate section.