Baby MOLLY Pingu Happy Fishing Series Vinyl Plush Pendant Full of Fish POP MART CRYBABY MINI Spring Time Figure Series POP MART THE MONSTERS Mischief Diary Series Figures [1 Blind Box] POP MART SKULLPANDA The Warmth Series [1 Blind Box] CRYBABY Sad Club Series Lamp POP MART MOLLY Imaginary Wandering Series [1 Blind Box] POP MART THE MONSTERS Classic Series Sparkly Plush Pendant [1 Blind Box] POP MART THE MONSTERS Have a Seat Vinyl Plush [1 Blind Box] POP MART THE MONSTERS LABUBU Twinkly Fairy Tale Series Vinyl Plush Pendant LABUBU Climber Figurine CRYBABY Crying Again Series Vinyl Face Plush Blind Box POP MART YOKI Christmas Series [1 Blind Box] POP MART THE MONSTERS Animals Series [1 Blind Box] POP MART Disney/Pixar Spooky Night Series Figures [1 Blind Box] POP MART Marvel Infinity Saga Series Figures [1 Blind Box] POP MART Universal Kung Fu Panda Series Figures [1 Blind Box] POP MART MOLLY Anniversary Statues Classical Retro 2 Series Figures [1 Blind Box] POP MART DIMOO WORLD × DISNEY Series Vinyl Plush Keychain [1 Blind Box] POP MART Kenneth Art Classroom Series [1 Blind Box] LABUBU Lemon Tea Figure CRYBABY Crying For Love Series Phone Charm Blind Box THE MONSTERS Big into Energy Series Vinyl Plush Pendant Blind Box MEGA SPACE MOLLY 400% Ted 2 CRYBABY Crying Again Series Earphone Case POP MART THE MONSTERS LABUBU x PRONOUNCE WINGS OF FORTUNE Vinyl Plush Pendant POP MART Satyr Rory Orchestra Series [1 Blind Box] POP MART HIRONO Mime Series TYPE C Cable [1 Blind Box] CRYBABY Crying Again Series Earphone Case POP MART DIMOO Stories in the Cup Series Figures [1 Blind Box] POP MART MOLLY Anniversary Statues Classical Retro 2 Series Figures [1 Blind Box] POP MART PINO JELLY Make a Wish Series Figures [1 Blind Box] Nyota Growing up by Your Way Series Dream MEGA ROYAL MOLLY 400% Huang Yuxing Bubbles POP MART Hirono × CLOT Series Figures [1 Blind Box] Classic Bag Series LABUBU Big Head Backpack POP MART THE MONSTERS × One Piece Series Figures POP MART TAPOO Retro Diner Series [1 Blind Box] POP MART POPCAR Bumper Car Series [1 Blind Box] POP MART THE MONSTERS Playing Games Series Scene Sets [1 Blind Box] MEGA SPACE MOLLY 400% Rainbow POP MART AZURA A Dream About Stars Series Figures [1 Blind Box] Labubu The Monsters X One Piece Series RORONOA ZORO POP MART VITA Daily Wear Collection Series [1 Blind Box] POP MART PINO JELLY Make a Wish Series Figures [1 Blind Box] Labubu The Monsters Almost Hidden Series Lamp POP MART HIRONO Reshape Series Figures [1 Blind Box] POP MART Detective Conan Classic Character Series [1 Blind Box] POP MART Finding MOKOKO Series Figures [1 Blind Box] POP MART Disney Stitch on a Date Series Figures [1 Blind Box] POP MART PUCKY BEANIE BUBBLE UP SERIES Plush Pendant [1 Blind Box] FAQ - Procycling Point
  1. Home
  2. FAQ

FAQ

1-How can I pay my order?

We accept payments via PayPal, Credit Card, Wire Transfer, and Cash (In the case of Payment by Cash will be applied an additional charge of € 5.50 for the cash handling by the courier)

2-MY ORDER IS GONE SUCCESSFUL?

After you have completed the order you will be sent a confirmation email with the details of the sale.
If you do not receive the email please check the junk mail and to verify that the email address provided is correct.
In case the confirmation e-mail should not be delivered please contact us or check the status of the order from the user panel.

3-WHEN / HOW WILL BE SHIPPED MY ORDER?

All orders are shipped by express courier (preferably TNT)
We guarantee the management and day shipment of all orders executed before 14.00 (except orders paid by bank transfer and / or logistical problems not derived from our work).
Your purchases will be delivered in 24 business / 48h from the time of shipment, depending on the destination.

4-I BOUGHT WRONG SIZE, CAN I CHANGE THE PRODUCT THAT I RECEIVED?

For all products on our site, excluding food, you can proceed with the return in the manner below.

Contact us in the appropriate section within 14 days of receipt of the package (click here), indicate the reference to your order and if you want to proceed with a return or a change of size / product.

In the second case you will have to indicate the product you want to replace and the size you would like to receive.

As soon as we receive your report, we will check the availability of the requested goods and send you an e-mail for shipping authorization.

Later you will have to follow these steps:

1- Check that the goods you want to replace are "like new" with all the labels and bags originally supplied.
2- Carefully pack the products, you can use the box in which you received them.
3- Insert a copy of the shipping authorization email you received in the box.
4- Send the package to:
  
  ProcyclingPoint c / o Tecnosens S.p.A. 
    Via Vergnano, 16
    25125 Brescia
    Italy

You can use the Post or a courier of your choice but we always recommend using a shipping method that is traceable.
The shipment to our warehouse is at your expense and the material under your responsibility, as per current legislation.

5- Wait for the package to arrive at our warehouse.

We will check the integrity of the items and proceed to shipping the new goods (this shipment is at our expense).
Also in this case we will provide you with the tracking number to monitor the goods.

In the event that you have made the return requesting a refund, the refund will be executed within 14 days of receipt at our warehouse, in the same way in which the payment was made.

(In the event that the requested size will not be available, we can proceed with the refund of the sum related to the returned items).

6-I RECEIVED AN ITEM OTHER THAN ORDERED, WHAT SHOULD I DO?

In the rare event that you receive a product different from the ordered contact us now (here), explain what is wrong and attach a photo of the item you received.
Arrange shipment of the correct product and together with the delivery the courier will withdraw the wrong product, we ask you to put in the box in which you received it.

The same applies to products damaged or not present in the package, please contact us and we will do our best to solve your problem.

7-THE PRODUCT YOU WISH IS NOT AVAILABLE / NOT THIS SITE

If the product is available from one of our suppliers we will be happy to source for you and we will do the same for the articles of the brands we handle but which are not present on our site!
Send us an email to info@procyclingpoint.com or write us using the appropriate section.