carlton mid century tub style club chair 1d7c0592 zoriah boho wool and cotton ottoman pouf isla outdoor 7 piece wood and wicker dining set gray finish and gray a2d2178f lexia classic slate microfiber dining chair set of 2 charmaine mid century modern low back fabric accent chair with tapered legs temorah outdoor 6 piece dining set with wicker chairs and bench b285c7bf mora outdoor aluminum dining table df398338 allen wingback queen full tufted fabric headboard gessling modern industrial 4 shelf etagere bookcase 148e503e alonso high back fabric club chair frimy outdoor side table with tile top tristan wheat fabric swivel barstool handel outdoor patina copper finish cast aluminum bar table chellis outdoor lightweight concrete side table antique copper javayah contemporary wooden night stand oxbow indoor outdoor area rug bbfe2b37 neffs outdoor aluminum 6 seater chat set with water resistant cushions black natural and dark gray 1cc56ef1 anastasija outdoor adirondack chairs set of 2 d65adc37 kainu brown leather counter stools set of 2 cello contemporary faux leather dining chairs set of 2 hedy outdoor counter stool set of 2 c2bc1bd8 joa patio dining bench acacia wood with iron legs modern contemporary 97f99dff dorse artificial monstera tree ea5d555a yohaan contemporary kitchen cart with wheels 79096e3d liberty glam velvet ottoman 0935d83b pearson outdoor 5 piece wicker swivel club chair and fire pit set dark brown with beige and brown gdf6618 22ed45d3 xyan contemporary club chair with plush microfiber cushions 40fa1df5 marlette modern 5 piece bedroom set demijen modern industrial 5 drawer dresser walnut and matte black aafaa0db linsey outdoor 5 piece wood and wicker dining set gray and gray e583d810 ryliegh modern glam 3 seater velvet sofa e828aea2 pueblo outdoor wicker club chair set with matching side table abbeville troup artificial palm tree upson handcrafted boho mango wood 2 door sideboard c9a6b15e collins outdoor 3 piece iron bistro set 1 b69adc0a tassette tufted fabric bench jalama single panel iron fireplace screen bcfc55fc olivia grey outdoor wicker chaise lounge adjustable set of 4 myrna outdoor acacia wood rocking chair yelianny bookcase with storage cabinet drawer katherine mid century wood finish 5 piece dining set 814384fa worden modern glam velvet channel stitch 3 seater sofa verna mid century modern side table e7b93e85 soledad mid century modern upholstered swivel barstool valkyrien outdoor 5 piece multi brown wicker square bar table set edenbrook contemporary faux leather upholstered dining chairs set of 2 cognac brown and matte black 262b3366 wos outdoor 4 seater aluminum chat set with fire pit black and dark gray kory outdoor 7pc multibrown wicker dining set 7 foot norway spruce pre lit led or unlit hinged artificial christmas tree e8f60080 sherlyn boho rectangular bean bag ottoman 7f517a0f FAQ - Procycling Point
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FAQ

1-How can I pay my order?

We accept payments via PayPal, Credit Card, Wire Transfer, and Cash (In the case of Payment by Cash will be applied an additional charge of € 5.50 for the cash handling by the courier)

2-MY ORDER IS GONE SUCCESSFUL?

After you have completed the order you will be sent a confirmation email with the details of the sale.
If you do not receive the email please check the junk mail and to verify that the email address provided is correct.
In case the confirmation e-mail should not be delivered please contact us or check the status of the order from the user panel.

3-WHEN / HOW WILL BE SHIPPED MY ORDER?

All orders are shipped by express courier (preferably TNT)
We guarantee the management and day shipment of all orders executed before 14.00 (except orders paid by bank transfer and / or logistical problems not derived from our work).
Your purchases will be delivered in 24 business / 48h from the time of shipment, depending on the destination.

4-I BOUGHT WRONG SIZE, CAN I CHANGE THE PRODUCT THAT I RECEIVED?

For all products on our site, excluding food, you can proceed with the return in the manner below.

Contact us in the appropriate section within 14 days of receipt of the package (click here), indicate the reference to your order and if you want to proceed with a return or a change of size / product.

In the second case you will have to indicate the product you want to replace and the size you would like to receive.

As soon as we receive your report, we will check the availability of the requested goods and send you an e-mail for shipping authorization.

Later you will have to follow these steps:

1- Check that the goods you want to replace are "like new" with all the labels and bags originally supplied.
2- Carefully pack the products, you can use the box in which you received them.
3- Insert a copy of the shipping authorization email you received in the box.
4- Send the package to:
  
  ProcyclingPoint c / o Tecnosens S.p.A. 
    Via Vergnano, 16
    25125 Brescia
    Italy

You can use the Post or a courier of your choice but we always recommend using a shipping method that is traceable.
The shipment to our warehouse is at your expense and the material under your responsibility, as per current legislation.

5- Wait for the package to arrive at our warehouse.

We will check the integrity of the items and proceed to shipping the new goods (this shipment is at our expense).
Also in this case we will provide you with the tracking number to monitor the goods.

In the event that you have made the return requesting a refund, the refund will be executed within 14 days of receipt at our warehouse, in the same way in which the payment was made.

(In the event that the requested size will not be available, we can proceed with the refund of the sum related to the returned items).

6-I RECEIVED AN ITEM OTHER THAN ORDERED, WHAT SHOULD I DO?

In the rare event that you receive a product different from the ordered contact us now (here), explain what is wrong and attach a photo of the item you received.
Arrange shipment of the correct product and together with the delivery the courier will withdraw the wrong product, we ask you to put in the box in which you received it.

The same applies to products damaged or not present in the package, please contact us and we will do our best to solve your problem.

7-THE PRODUCT YOU WISH IS NOT AVAILABLE / NOT THIS SITE

If the product is available from one of our suppliers we will be happy to source for you and we will do the same for the articles of the brands we handle but which are not present on our site!
Send us an email to info@procyclingpoint.com or write us using the appropriate section.